No customer service from Auscision!

Auscision duly replied to my email advising that I should of returned the unit to the place of purchase for a replacement, as was their policy. Pretty silly when you think about it. Mike at DCC Sound found the factory fault and fixed it for me for no cost. Under Auscision's policy, I should of advised Mike to stop work. Pack it up. I pay for postage to South Australia back to Orient Express Models, then have them check to see if it was a factory fault. And then, if it was and if they had another one of the same model in stock send that one back to Mike for continuance with the decoder install. If they didn't have the same model in stock, they would have had to get one in from Auscision, who would have had to pay postage to Orient. Does this sound logical? I don't.

I can't fault the customer service of Mike at DCC Sound. Similarly Orient Express have been good to me in the past. But Auscision's customer service has a lot to be desired!

So the railmotor arrived last week. I have only been able to test it briefly on the programming track as I have stuff all over one side of my layout in temporary storage. I might be able to shift some of it around and get it operating over the Xmas break. I could only hear one of the speakers working, so not sure if the other one has a problem, kicks in at higher speeds, or something else. Anyway the more important thing was that the decoder didn't blow!

Well that's it for this week. 

I wish all my blog readers a very Merry Christmas and safe 2014.